Help center
How can we help?
Track an order, find shipping and return information, or get in touch with the Shirt-Pod team.
Track your order
Every order has a secure order status page with tracking details once your order ships.
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Sign in to your account
See your orders, order status, and tracking after signing in with the email you used at checkout.
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Check your emails
Your order confirmation and shipping emails include a link to your order status page. Tracking is added when your order ships.
For your privacy, order details are only shown after you sign in or use the secure link in your emails.
Order status explained
What each stage of your order means. These are general stages, not a live update; your real status is on your order status page.
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Order confirmed
We’ve received your order and emailed you a confirmation.
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In production
Your item is made to order, usually in 2–5 business days.
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Shipped
Your order has left us. You’ll get a shipping email with tracking when available.
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In transit
The carrier is moving your package. US delivery usually takes 3–8 business days after shipping.
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Delivered
The carrier has marked your package as delivered.
Shipping FAQ
Read our Shipping Policy
How long will my order take?
When will I get my tracking number?
My tracking isn’t updating. What should I do?
Can I change my shipping address?
My package says delivered but I can’t find it.
Personalization support
Have a question about a custom design request or a personalized order? We’re happy to help.
- Reply to our email about your request to keep everything in one conversation.
- Include your order number or the email you used for your request.
- For a new idea, send us a custom design request.
Returns & refunds
Because items are made to order, we accept returns for damaged, defective, or incorrect items. Please read our policies for full details and how to start a request.
Contact support
Can’t find what you need? Send us a message or email us directly.
Include your order number so we can help faster. Never share payment card details by email or in this form.